Thank you John for sharing this info!
"My 430 plotter would intermittently only plot a few inches of the drawing. The carriage would keep moving, but no ink was being deployed. This would go on for a few plots and then it would plot the full sheet. It would also give me cartridge errors intermittently too. This went off & on for over 2 years. I purchased an electronic module and replaced it with no change. I cleaned the cartridge contacts and changed the cable to the computer. This too resulted in no change. Finally I replace the trailing cable and instantly my machine is plotting fully again. The thought was that the trailing cable, which constantly flexes when plotting, has a wire or wires that broke but were still making contact some of the time. Thereby giving me the intermittent problem."
Thank you John for sharing this info!
Print spooler might error or close unexpectedly when attempting to print
After installing KB4557957, certain printers may be unable to print. Print spooler may error or close unexpectedly when attempting to print and no output will come from affected printer. You might also encounter issues with the apps you are attempting to print from. You might receive an error from the app or the app may close unexpectedly. Note This issue might also affect software-based printers, for example printing to PDF.
IF YOUR PRINTER SUDDENLY STOPPED WORKING THIS WEEK IT IS A BAD MICROSOFT UPDATE
GO TO SETTINGS>UPDATES AND SECURITY>VIEW UPDATE HISTORY. UNINSTALL THESE UPDATES:
KB4560960 AND KB4557957 FROM JUNE 9TH (OR NEAR THERE)
NEXT: INSTALL NEW UPDATES
IF YOUR WIN 10 IS VER. 1909 OR 1903 INSTALL THE KB4567512 UPDATE
IF YOUR WIN 10 VERSION IS 1809 INSTALL KB4567613
IF YOUR WIN 10 VERSION IS 1803 INSTALL KB4567514
GO HERE TO SEARCH AND DOWNLOAD YOUR UPDATE
The latest security update for Windows 10 includes a bug that is making it impossible for some users to print files. Users on Reddit and other forums started reporting the issue as soon they installed the new update. The bug seems to be impacting several printer brands including HP, Canon, Panasonic, Brother and Ricoh. Microsoft has since acknowledged the bug stating that after installing the update “certain printers may be unable to print. Print spooler may error or close unexpectedly when attempting to print and no output will come from affected printer.” The tech giant notes that users may also encounter issues with the apps they are attempting to print from, and that they might receive an error from the app, or the app may close unexpectedly. Microsoft outlines that the issue might also affect software-based printers, like printing to PDF. Microsoft says that it is working on a solution and promises to provide an update once more information is available. In the meantime, users who are experiencing the issue can uninstall the update until a fix is released.
Read more at MobileSyrup.com: Microsoft investigating bug in Windows 10 update causing printer problems
HP Designjet 450c or 430 Orientation
Network can connect via a HP External Jetdirect Box – There is no internal card on this plotter.
Leave the plotter ON and connected to electricity via a surge protector. It hibernates nicely and uses no electricity when it isn't processing. Don't turn it off unless it gets into a suspended error code where there's nothing left to do.
Paper Jams: The moment you hear paper crashing you can do one of three things - Push power button, disconnect from electrical power, drop the clutch lever. The preferred option is pushing the power button because the plotter will need to "re-set" itself. After you've turned it off, push the clutch lever down, manually move the carriage away from the scene of the accident, to the left or right as is convenient. Now pull the paper out of the plotter making sure that all pieces are accounted for...as a small fragment of paper can make problems later. If there is paper under the roller use a file folder or thin cardboard to push under the roller and then slide from left to right to push any paper remnants up to where you can grab them.
Lubrication: Use Mineral Oil (aka: Baby Oil) or Tri-flow Oil. Do not use WD40 or grease of any type. While plotter is off put 2-3 drops of oil on the rail that the carriage slides on. Now grabbing the black carriage belt, drag the carriage from the left to right and back again letting the carriage distribute the oil evenly. Also drag the cutter across the fresh oil. If you see black debris on the rail, take a towel wipe of the rail and repeat the oil process until you don’t get any debris back. This process has cleaned some of the accumulated dust and gunk from under the bushings. How often should you do this? Every 2-3 months. If you can't remember when you last did it, you should do it again!
Encoder Strip: The encoder strip tells the carriage where to be on its travels from left to right and back again. The plastic silver strip has hundreds of miniscule marks on it. You'll know it is misbehaving if your carriage starts and stops in unusual spots. Clean only with water and a soft cloth…don’t use alcohol or window cleaner…don’t try to get all the black off…just get rid of marks that
may confuse or obscure the tiny lines.
Error Messages: Most error messages are able to be cancelled by the user. If that doesn't work, you'll need to look up the error message in the User Guide or just put it into a Google search like this: "Data + Cartridge Error Designjet 450C" or go to HP.com Wide Format Forums.
User Guide: The user guide can be found at many places on the internet. It is made for the user to learn the basics of operation.
Service Manual: The service guide can also be found on the internet and it is used by repair technicians to figure out and repair whatever is wrong with the plotter.
A misbehaving cartridge can sometimes be fixed by doing these things in order.
1) Hold under running hot water, shake it and look for two lines of ink when pressed to a damp folded paper towel.
2) Soak for an hour in a quart of hot water with a hearty squirt of liquid dish soap and a quarter cup of ammonia - then shake hard and look for two parallel lines on a damp folded paper towel.
3) Fold up 4 or 5 very wet paper towels until you have at least an inch tall gob of towel. Press down slowly and firmly then release slowly and the towels will create suction as they return to their original depth.
I was looking at SIGN WAREHOUSE today and they have a "sign college" on their website with so many cool things to learn. Like how to make t-shirts. How to make banners. The list goes on and on...
650C Designjet – Size E/0A Plotter
I'm having a hard time with a Designjet T770 -- So I start reviewing the manual to see if there are any clues. As I'm looking I find this:
NOTE: Avoid storing partially used ink cartridges
Really? Why wouldn't HP want me to store partially used ink cartridges and use them on small jobs? Because they make more money if I throw them away! DUH!!
I often get calls from Designjet owners with the 700 and 600 series printers. Their display windows with Vacuum Fluorescent Display (VCD) is dimming or totally burned out. I've now sold out all the extra front panels that I had in my workshop and I too am looking for the replacement windows. If you've found a place to buy a replacement and tried it and it works -- most likely in China! -- Please share.
Front of VFD from HP Designjet 750C
Back of VFD from HP Designjet 750C
This seller on eBay claims to have a VFD that will fit the Designjet 750C and the Designjet 450C. He's wrong about the Designjet 450C as that printer doesn't have a display window!! However it may be true about the 750C, but I don't have a 700 series printer to test it on right now. The seller has more than 10 available and I'm hoping someone will try it and see if it fits and works. The five little pins on the back look like they will fit and our VFD needs 2 x 20 characters and this one has that...but I'm not smart enough about this type of electronics to know if it will work. If you try this, please let me know!
HP 11 Printheads marked with Warranty Ends dates in the ranges indicated below might fail on installation, resulting in a printhead error message.
Printhead Affected date range (YYYYMMDD format)
The Warranty Ends date is printed on the printhead packaging and on the printhead itself in the locations shown in the picture.
If you have an affected printhead, follow these steps:
I tripped over this amazing HP Designjet Video page while looking for the answer to a customer's question. They have helpful videos for almost every model! To open the videos on their site right click on the photo for the video you want and choose "Open link in new window" ---
Click here for ALL the videos!
It has been a tough fall and winter. I was diagnosed in August with breast cancer. Since then I've been receiving chemotherapy to get the tumor to shrink away from the chest wall so that the surgeon can do a mastectomy without cutting into the tumor. That surgery will happen in the next month and hopefully, after that I will be cancer free.
Why share this with the world? Because 1 in 8 women will develop breast cancer in their lifetime. Because too many women get breast cancer and don't talk about it publicly. Because my mom had it ten years ago and she survived and so will I!
Even though I'm bald from chemo, I continue to sell wide format Designjet parts on eBay and I sell refurbished Designjets locally in the Twin Cities area. I don't ship as it adds $300 to the cost and doesn't guarantee safe delivery. Instead, If you aren't a Minnesotan either drive here or find someone who is driving to Minnesota. Additionally you can hire your own packaging and shipping supplier and send them to me...after you buy.
installed your designjet into the windows system but when printing from autocad you get an error that says - INCORRECT PARAMETERS
In Autocad go into options, and then plotter setup. Follow the wizard to create a new plotter in autocad based on the HP Designjet, but as a destination select the IP for the plotter with a ‘problem’. See step by step images below starting from Options -> Plot & Publish
When in Autocad use the driver you created, when in windows use the system driver – simples!
Once you have created this on one pc the PC3 file can be copied to other machines using windows explorer. The location it needs to be copied to is –
C:\Users\%username%\AppData\Roaming\Autodesk\AutoCAD LT 2015\R20\enu\Plotters
Jeff from Henderson MN called this morning and said that although I'd put a new trailing cable in his Designjet 430 last year, the cartridge light was blinking and he was thinking of sending his guy Randy to me with the plotter. It's about a three hour drive so Randy stepped up and offered a possible solution:
Rub the cartridge contacts with a dollar bill.
Randy says he often uses this to get better performance from spark plugs.
Snapping the cartridge back into the plotter the light went out and the plotter started printing!
Give that Randy a raise!!!
I'm sure I've said it before, but it Is worth repeating: Bob Wert from LPS is a frickin' GOD! He has been the quiet comforting voice for so many things I've needed to figure out as I refurbish plotters! And today I'm seeing a new video that I don't think I've seen before to help you set up your Designjet 500 or 800 menu to work with a new JetDirect Card or a new internet connection.
When a printer (plotter) comes to my workshop and can't be rehabbed to become a contributing member of society again -- well, my workshop becomes a chop shop and what ever parts I can be 100% certain are working are then sold on eBay. Check here to see what I'm offering. If you don't see what you want or need fill out this form.
This may work with your Designjet 500 or 800 if the install of the latest firmware now makes your plotter aware of expired inks --- I haven't tested it. Let me know if it works. Thanks!
If you cannot print is not because the ink is expired.
1- delete all the pending jobs at the printer panel
2- reset the ink cartridges and acknowledge the warnings
3- print the Image Quality Print to check the status of the nozzles ant the printheads.
4- replace any bad printheads
5- do the printhead alignment and paper advance calibration
6- print an internal demo to test the hardware
Access the settings window in Devices and Printers to select settings that apply to all your print jobs.
3. Click the Advanced tab, then click Printing Defaults.
Figure : Click Printing Defaults on the Advanced tab in Printer Properties
4. Change any settings you want as defaults in the Printing Defaults window, then click OK.
I was working on getting a 450c Designjet refurbished today. New belt, cleaned up inside and out, fresh spittoon and oiled the rail. Thinking all was ok, I put the covers back on and got ready to print. BOOGERS! The LOAD + ALIGN + MEDIA lights were on and I wasn't sure what it was that was causing this.
Looking in the service manual I found a number of things it could be. I decided to try the easiest thing and wiped down the encoder strip with a soft damp paper towel. Don't Use Alcohol If You Try This - just warm water! Wiped it all the way across from far left to far right. As I was wiping I noticed a couple of ink smudges on the encoder strip. They came right up on the paper towel.
Then with the plotter turned off I moved the carriage to the middle of the machine and restarted it. This lets the carriage "refind" itself with the clean encoder strip which is the GPS of the plotter. It tells the carriage where to be from left to right. IT WORKED!
Below you can see the suggestions from the service manual.
I'm often asked if a certain Designjet model can have a memory upgrade. Off the top of my head, I can't always remember. I'm a princess, but an OLD princess, just like your Designjet! I found this chart today from the UK where they freakin' love their old HP Designjet plotters! Check it out here!
Jerry called from Pottstown PA and needed a few parts to put his old Designjet back together. He'd been lucky enough to get his hands on a cheap machine that was missing a spindle and hubs for the paper rolls. I was happy to sell him these things and popped them in the mail the next time I went to town.. Jerry also replaced the belt, cleaned up the inside and oiled the rails to make this classic wide format printer ready to print.
He even bought the correct USB to Parallel BI-DIRECTIONAL cable from my SUPPLIES page.
He called me the next day and paid me to turn off the driver signing requirement in Windows 10, download the correct driver, choose the port and we finished the printer install.
I talked him through putting the paper roll on the spindle -- making sure it was TIGHT up against the right stationery hub. He pulled out enough paper to come to his nose as he stood in front of the plotter. Feeding it into the plotter, he lined up the right side of the paper with the perforated holes on the plotter. The printer grabbed the paper and fed it until it came back out the front of the machine. "What does align the paper mean?," he asked me. I told him to flip up the blue lever (also known to me as the clutch lever.) Next I told him to pull the paper by the two corners while looking at the right side and making it as tight to match on the right as possible. This guarantees it will be seen by the plotter as square on and could even print a 10 foot banner without the print skewing by the end. It seemed fine. He put the lever back and we tried a print. Watching it in the queue it didn't error, but Jerry yelled "Oh dang it!" and told me the carriage had caught the right side of the paper on its return from the trip to the right and bunched the paper up. We re-loaded the paper about 10 more times that afternoon. I asked him to look at the star wheels and see if they all rotated properly. He said he couldn't figure out what I was talking about. We finally took a break before Jerry gave up and threw the darned thing out of his house.
Once he'd recovered from the trauma of all this "learning" he sent me a photo of the printer with the lid up. I laughed and laughed. Then I picked up my phone and called him to tell him he had no bail. A bail is a black bar that automatically lifts up when the paper is loaded so the paper can slip under and then the bail drops onto the paper to hold it down while printing. Along the bail are about 10 small black plastic pieces with little wheels that have tiny needles on the points of the stars that help keep the paper moving straight forward.
Of course I found a bail for his printer and mailed it immediately! When it came he called and I talked him through installing it. He kept saying "Now that makes sense!" as he looked at how the bail works. We don't often think about the bail since it is a non-electronic part, but without it your paper won't load properly and your carriage will crash into the paper and you just can't print!
Thus ends the story of how Jerry got bailed out!
The BAIL on this printer is shown in YELLOW highlight above.
The display panels or menus on HP Designjets in the 600, 650, 700, 750 series are dimming with age and many have totally blown, especially for those not using good surge protectors! I'm on a quest to find a replacement for these. I save front panels from every machine I junk out, but there's got to be a better way!
In researching this I've found that the actual display is a Futaba Vacuum Fluorescent Display Module 2 Lines/20 Characters -- With each character using 5 dots wide and 7 tall.
The Futaba part was M202SD01HA and/or 202SD01B
Here's a link to the actual manual of the actual part: http://docs-europe.electrocomponents.com/webdocs/0031/0900766b800319eb.pdf
Those of you who are more electronically inclined may be able to figure out a replacement for this display OR may be able to find an actual distributor of these displays. If you can make in progress on this, please email me through the email form on the ASK QUESTIONS page.
I write about common problems with older HP Designjets. I'm always available 10am to 10pm CDT to answer your questions!
# 40 Refilled Ink
5188-6700, C3190-60095, C4705-60082, C1633-40082 C2990A, C2991A 5063-1257 C2951A, 5063-1256, C2913A, 17302A, 31391A C4713-60181, C4713-60182, C3180-60012, A6144-63008, C4699-60082, 51644CA, 51644CE, 51644CL, 51640A, 51644C, 51644M, 51644Y, 51640AA, 51640AE. 51640AL, 51644MA,51644ME, 51644ML,51644YA,51644YE 51644YL, C4713-40038, C4699-40003,C4699-40004, C4699-00015,C3190-60082, C4699-40005,C3192-60001, C4699-60078,C3174-40011, C3876A, C3886A,51642A, C4696-60006,C3190-40029, C4704-60095,C3190-40041, C3190-40052,J3258-61041, J2591-69001, J2594-69001, J3258B, J2591A, J4102B, J2590A, J4101B, J3264A, J3265G, C3190-40045, C3178-00030, C4705-00017, C4696-60007, C6074-60460, 6040-0858, C3146-67901, C4699-60074, C4699-69039, J3265-69001, J2382-69003, J4102-69022, J2592-69001, J2590-69001, C4699-60064, C3190-60145, C4699-00008, C4699-60020, C4699-60011, C4699-60015,C4699-60014, C4699-60017,C4699-60018, C4699-60012,C4699-60019, C4699-60016,C4699-60013, C4699-60081,5188-5676, 0957-2340,0950-2623, C4699-60003, C3190-60132, 5183-5268,5184-2833, C3190-60096, C4699-60042, C3174-60013,C3190-60140, C3190-60142,C4713-60123, C6072-60286,C3174-60005, C4699-60002,C3190-80010, C1633-80005,C3192A, C4713-60098