Those of you who know me know that I spend part of almost every day on calls with people from all over who are running into problems printing with their Designjet. The latest problem is one many are having -- not being able to print from ADOBE ACROBAT and some other programs, too. Finally t have been able to track this down to a Windows Update that came in MId-October 2021 and Microsoft still hasn't made a fix for this. Your only hope is to delete/block the October and possibly the September 3021updates...or buy that new plotter that HP wants you to buy!
Read this excellent article to find the info you need:www.maketecheasier.com/latest-windows-10-update-problems/#KB5006670
After you delete and/or block the bad updates you will need to remove your plotter from the Printer and Devices settings as the drivers are now corrupt. Next, you'll need to TURN OFF DRIVER SIGNING ---Then, and only then, can you redownload the driver you need from this site or from HP.com --- If you need help with this, call me and we'll hopefully get you printing again.
Read this excellent article to find the info you need:www.maketecheasier.com/latest-windows-10-update-problems/#KB5006670
After you delete and/or block the bad updates you will need to remove your plotter from the Printer and Devices settings as the drivers are now corrupt. Next, you'll need to TURN OFF DRIVER SIGNING ---Then, and only then, can you redownload the driver you need from this site or from HP.com --- If you need help with this, call me and we'll hopefully get you printing again.