30 minutes later the phone rings again and the voice says..."Now everything is displaying in Chinese and I can't figure out how to get back to English." I said, "go to Utilities and find Languages..." -- The customer said, "How will I do that, as I can't read the Chinese looking characters on my LED panel."
Lucky for them I had another plotter just like theirs in my inventory (an HP Designjet 600) and I turned it on and worked through my English menu to figure out the right number of ENTER, UP, DOWN for them to find their English again! Here's the directions in case it happens that your Designjet 600 suddenly displays in Chinese:
If the machine and carriage has parked in the left side
1. Press PREVIOUS 6 times -- (You won't see a change on the screen this is just to clear the menu.)
2. Press ENTER (You won't see a change)
3. Press DOWN 3 times
4. Press ENTER
5. Press DOWN 2 times
6. Press ENTER
7. Press DOWN 2 times -- now you should see the word "ENGLISH"
8. Press ENTER (to choose ENGLISH)
Now you should see in English:
Press PREVIOUS 2 times
Now it should run in English...Whew...