So my old buddy Aaron in Phoenix had just replaced the carriage belt on his Designjet 430 and suddenly ALL the lights on his control panel were lit and neither he nor I could find a reason for it. After trying about 30 different potential fixes, Aaron found that the reason was that the parallel to USB cable wasn't fully seated on the parallel connection. Problem solved!
Many people called this week to say they went to print with their Windows 10 and their plotter which had always worked well in the past and now the Designjet wasn't on the list anymore. Further, when they tried to reinstall they found that as they followed the wizard and all the steps it still didn't show up. Here's what I've learned and what I THINK may be the cause:
1. Reboot your computer.
2. Pull up Printers and Devices from SETTINGS
3. If your plotter still isn't showing ADD A PRINTER
4. Choose all the things you chose last time and then when it asks if you want a new driver or use the already installed driver (which is recommended) - USE THE ALREADY INSTALLED DRIVER
5. If you still can't get printing call me at 651-247-3022 and I'll charge you $50 to reload your printer remotely.
WHY HAS THIS HAPPENED? I think it may have been a Microsoft update or another update like Adobe which updates every 22 minutes...or so it seems...and it somehow interfered and threw these printers off the list. I'm sure that they will send out another update soon and we'll think we just dreamed this...
I write about common problems with older HP Designjets. I'm always available 10am to 10pm CDT to answer your questions!
5188-6700, C3190-60095, C4705-60082, C1633-40082 C2990A, C2991A 5063-1257 C2951A, 5063-1256, C2913A, 17302A, 31391A C4713-60181, C4713-60182, C3180-60012, A6144-63008, C4699-60082, 51644CA, 51644CE, 51644CL, 51640A, 51644C, 51644M, 51644Y, 51640AA, 51640AE. 51640AL, 51644MA,51644ME, 51644ML,51644YA,51644YE 51644YL, C4713-40038, C4699-40003,C4699-40004, C4699-00015,C3190-60082, C4699-40005,C3192-60001, C4699-60078,C3174-40011, C3876A, C3886A,51642A, C4696-60006,C3190-40029, C4704-60095,C3190-40041, C3190-40052,J3258-61041, J2591-69001, J2594-69001, J3258B, J2591A, J4102B, J2590A, J4101B, J3264A, J3265G, C3190-40045, C3178-00030, C4705-00017, C4696-60007, C6074-60460, 6040-0858, C3146-67901, C4699-60074, C4699-69039, J3265-69001, J2382-69003, J4102-69022, J2592-69001, J2590-69001, C4699-60064, C3190-60145, C4699-00008, C4699-60020, C4699-60011, C4699-60015,C4699-60014, C4699-60017,C4699-60018, C4699-60012,C4699-60019, C4699-60016,C4699-60013, C4699-60081,5188-5676, 0957-2340,0950-2623, C4699-60003, C3190-60132, 5183-5268,5184-2833, C3190-60096, C4699-60042, C3174-60013,C3190-60140, C3190-60142,C4713-60123, C6072-60286,C3174-60005, C4699-60002,C3190-80010, C1633-80005,C3192A, C4713-60098